Frequently asked questions

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Delivery/order update, Order ETA

We have been working on an average of 2-6 weeks, This changes daily depending on workload and many other factors,

please email us for an up to date turnaround (This can increase/decrease depending on a number of variables)

 

Current turnaround time

We have been working on an average eta of 2-6 weeks (This can increase/decrease depending on a number of variables)

please email us for an up to date turnaround

 

Bespoke/Custom lockers

We can build and quote custom sizes, please email us a sketch along with measurements in millimetres, preferred material (Aluminium, Chequer plate, Stainless) and delivery postcode, we will then send over a quote as quickly as possible 

 

Standard sizes & prices

These can be found on our website

 

Do the lockers come with brackets/fittings

Brackets are sold separately and can be found in the parts section on the website

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How do I fit/use the adjustable brackets
Please see the instructions on the product page photographs or use the product link below....
https://www.warrellrichards.com/product-page/fully-adjustable-tool-box-bracket-set-powder-coated-steel-fitting-mounting-kit

 

Can you measure my vehicle 

Yes we can on site, Please book an appointment with us or email us a sketch with measurement's for a quote

 

How do I pay

Please pay through the website for standard sized orders by card, Google or apple pay or use the bank details at the bottom of the quote,

A VAT invoice will not be produced until payment has been received.

 

Do you offer trade prices/discounts

I you are interested in becoming a reseller we can offer you the following....

1. Sell our standard lockers and receiving reseller pricing (other resellers also have the opportunity to resell the same sku lines)

2. Selling a selection of our standard sizes at reseller prices and committing to buying a quantity a month to become the sole distributor of those particular sku's

3. Create non standard size/s that work best for you, allowing you to become the sole distributors of those sku line/s, no quantity commitment needed

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What is your returns and cancellation policy​

RETURNS:

Custom made, Bespoke items - We do not accept the return of any custom-made items.
Standard items - The return of standard item/s will result in a handling fee of 35% this will be deducted from any refund owed,

Refunds are processed within 7 working days,

The buyer is responsible for the delivery costs and of the safe return of the item/s,

we do not refund delivery costs.

A return request must be emailed within 7 working days.

Items must be delivered back to Warrell Richards Ltd, Hook Green Farm, Southfleet Kent, DA13 9ND.
CANCELLATIONS:

Any standard orders cancelled that have already been started will result in a handling fee of 35% this will be deducted from any refund owed.

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Copyright / Trademark

All trademarks, brands, logos, texts, images and software that appear on this site are, unless otherwise indicated, the property of Warrell Richards Ltd or its subsidiaries, and protected under Intellectual Property Rights laws.​
All use of brands, logos, texts, images and software is prohibited, unless permissible already in accordance with the foregoing.​
Unauthorized use or distribution of any material from this site may be subject to civil as well as criminal sanctions under the applicable laws. Warrell Richards Ltd will enforce its Intellectual Property Rights to the fullest extent.
Photos, Products and Skus are relevant to when this catalogue was printed and are subject to change – All images are of our actual products, some items may change over time – For example locks, hinges, sizes.

All of our items are patent & Copyright protected, Our lockers, Trays & accessory designs are unique to Warrell Richards Ltd, Unauthorised copy of any product produced by Warrell Richards Ltd is a criminal offence and legal action will be taken.

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